Thursday, October 11, 2018 Stamford, CT USA — The U.S. corporate banking market is on the cusp of a revolution. That revolution will be driven by massive technology investments and new technology platforms rolled out by the banks that top the list of the Greenwich Associates 2018 Share and Quality Leaders in U.S. Large Corporate Banking and Cash Management.
For much of the past decade, relationships between banks and their corporate customers have often been fraught. Even as banks worked to regain trust lost in the global credit crisis, they faced a fierce headwind in the form of increasing know-your-customer (KYC) requirements and other new regulations that created headaches for companies. In response, many banks turned to technology. Now, the investments are starting to pay off, and will soon have dramatic implications for the U.S. banking industry.
The tech platforms now being rolled out by the world’s biggest banks have the potential to erode and even eliminate the service advantage of their smaller and newer rivals. The leading banks are digitizing customer information, storing it in central repositories that are easily accessed by all business units and functions. Using new digital capabilities such as e-signatures to streamline documentation and accelerate processes like onboarding, account opening and error resolution.
New technology rollouts - recent as well as those planned – will reshape the U.S. corporate banking landscape by turning the tables and making it easier for companies to bank with the industry’s largest providers rather than with smaller banks. “Digitization is substantially influencing where corporate banking business is flowing, and where it will flow,” says Greenwich Associates Managing Director Don Raftery. “This will be transformative to the industry.”
2018 Greenwich Share and Quality Leaders – U.S. Large Corporate Banking
In this dynamic environment, J.P. Morgan tops the list of 2018 Greenwich Share Leaders in U.S. Large Corporate Banking, followed by Bank of America Merrill Lynch, Wells Fargo, Citi, and HSBC and newcomer MUFG Bank, which are tied for fifth.
The 2018 Greenwich Quality Leaders in this category are Bank of America Merrill Lynch and J.P. Morgan.
2018 Greenwich Share and Quality Leaders – U.S. Large Corporate Cash Management
Bank of America Merrill Lynch leads the list of 2018 Greenwich Share Leaders in U.S. Large Corporate Cash Management, followed by J.P. Morgan, Wells Fargo, Citi, and HSBC.
The 2018 Greenwich Quality Leaders in this category are Bank of America Merrill Lynch, J.P. Morgan, PNC Bank, U.S. Bank, and Wells Fargo.
2018 Greenwich Excellence Awards - U.S. Large Corporate Banking and Cash Management
For the second year, Greenwich Associates recognize the best providers in U.S. Large Corporate Banking and Cash Management. The 2018 Greenwich Excellence Awards recognize the banks who’ve successfully achieved a level of excellence on specific aspects of product or service that distinguish them from their peers. Winners are determined from quality scores assigned to each bank from their large corporate clients including: Accuracy of Operations, Customer Service, Digital Platform Design, Digital Product Capabilities, Digital Platform Security Capabilities, Domestic Product Capability, Ease of Doing Business, International Product Capability, Innovative and Creative Capabilities, Knowledge of Transaction Banking Needs, Knowledge of International Banking Needs, Likelihood to Recommend, and Provides Advice.
J.P. Morgan is recognized with an Excellence Awards for Ease of Doing Business in both banking and cash management. Bank of America Merrill Lynch is also recognized in banking for Ease of Doing Business and PNC is acknowledged for cash management in the same category.
Full List 2018 Greenwich Share and Quality Leaders in U.S. Large Corporate Banking and Cash Management
Full List 2018 Greenwich Excellence Awards in U.S. Large Corporate Banking and Cash Management