Webinar: Front Office + Back Office = CEM
December 2015
Managing Director Ron Balmer will be hosting a webinar for St. Meyer & Hubbard to discuss the importance of operational (back-office) integration to help improve customer experience.
Topics to be covered:
- Why back-office integration is as important as front-office management
- Front-office and back-office accountability
- Customer problem resolution
- Regulatory challenges and opportunities