The shock of COVID-19 and ensuing race for PPP funding forced many small business owners to rethink relationships with their commercial banking providers. The unique anxiety of this pandemic has combined health concerns with pressing liquidity...

With only 29% of all small business and middle market customers having a more positive opinion of their bank during COVID-19, company owners and executives are projected to switch banks at 2 to 3 times the normal rate. Frustrations as a result of...

We have been studying responses to crises over time and the actions of those who have successfully navigated these situations. The COVID-19 virus is incredibly sad and frightening on a personal level, yet there are important business lessons to...